Fresh answers.

Yes. Your laundry order must total at least €60 before express fees. Combine Wash & Fold, individual garments and household items to reach the minimum. Collection and delivery are free.

Wash & Fold is €60 per laundry bag, with one bag size available. Fill the bag to the neck and make sure it closes. Clean & Press garments are priced per item. Explore the full catalogue for individual garment, household and extra prices.

Some special treatment requests incur an additional charge. Add them to your order notes so the team can confirm the cost.

Next-day service is not standard. For urgent laundry, contact us on WhatsApp or email. Express service is subject to availability and a 50% surcharge.

We offer online pickup and delivery rather than walk-in orders. Contact us on WhatsApp +34 614 99 03 25 or email info@mrkliin.com if you need help.

Our service saves the time spent washing, drying and folding. It can also reduce the water, electricity and detergent you use at home, especially for a busy family.

Pay when your clean laundry is delivered, using cash or card on delivery. Nothing is charged upfront or at pickup. Customers using the existing ordering system can also select online card payment there.

Visitors are welcome. Mention that you are visiting or using the service once in your booking notes, or contact us on WhatsApp.

No bags yet? We bring reusable Mr Kliin bags with your first qualifying order. Choose the services you need when booking. Extra bags cost €5 each.

Choose your laundry and pickup time. Our driver arrives at your door with your reusable bags. A trusted local partner cleans your items, then we bring them back on a return delivery date agreed with you.

Pickup is available Monday–Friday 09:00–18:00 and Saturday 10:00–15:00. Sunday is closed. The calendar shows available 30-minute collection windows in local Marbella time.

Choose an available collection window on the calendar. Past times, Sundays and reserved windows are unavailable. Our usual cleaning turnaround after collection is 2–3 days.

If you want to leave bags somewhere safe and accessible, describe the location in your notes. Unattended return deliveries are photographed. Mr Kliin is not responsible for theft or lost bags left at a customer-requested unattended location.

Yes. Add a different delivery address when booking, including the area and postal code. It must be within our service area.

Wash & Fold uses one size of laundry bag for everyday machine-washable clothes, towels and bedding. Fill it to the neck and make sure it closes. Use the separate Clean & Press garment bag for items needing individual treatment.

Items in Clean & Press are charged individually. Put any garment that needs dry cleaning, delicate treatment, pressing or a return on a hanger in this bag.

Please keep delicate or dry-clean-only garments out of Wash & Fold. Everything in that bag is treated as everyday machine-washable laundry and tumble dried. Delicate items placed there may be damaged, and Mr Kliin is not responsible for them.

Use your reusable Wash & Fold bags for everyday laundry and the Clean & Press bag for delicate garments. The driver brings bags with your first qualifying order. Extra or replacement bags cost €5 each.

Wash & Fold is for everyday clothes, towels, sheets and other machine-washable items. They are normally washed at 40°C, tumble dried and folded. Clean & Press is for garments that need their care label followed, ironing or pressing, and a return on hangers.

Yes, our laundry partners separate lights and darks. Each colour should have enough items for a practical load — around 4 kg or at least five items. Very small quantities may not be processed.

Everyday Wash & Fold laundry is normally washed at 40°C and tumble dried. Resistant cotton items such as towels and bedding may be washed at 60°C. Add any temperature or drying requirements to your order notes.

Please check all pockets before collection. Our partners check too, but pens, lipstick and gum can be missed. We try to fix damage caused by items left in pockets, but are not responsible for remaining damage caused by customer oversight.

If the collected items differ from your order, we send a revised quotation or payment link, or create an updated order through the existing system. The final amount is confirmed against the actual items.

Yes. A replacement laundry bag costs €5. Mention it in your order notes or ask your driver at pickup.

Ask for extra bags by WhatsApp, email, order notes or at pickup. Each extra bag costs €5. You can keep your bags if you move away.

If your laundry was not cleaned properly, contact us and we will arrange to collect and clean it again. Rare cases of loss or damage are reviewed with our insurance provider for replacement or credit. Contact the team for the full claims terms.

We work with trusted professional laundry partners with decades of experience, and test their work for consistent quality. Our drivers aim to make collection and delivery punctual and hassle-free. Contact our team on WhatsApp Monday–Friday 09:00–18:00 and Saturday 10:00–15:00 (Sunday closed).

Many customers use Mr Kliin weekly or fortnightly. Families use Wash & Fold for clothes and household laundry; small businesses use us for staff uniforms. Ask about regular collection arrangements. For very valuable garments or complicated fabrics, we recommend discussing requirements with a specialist cleaner in person.

We aim to make every pickup, clean and delivery simple and dependable. Your selected pickup window is saved, and our team coordinates your return delivery. For existing accounts and order history, follow the customer login link.

Email info@mrkliin.com or WhatsApp +34 614 99 03 25. Customer support hours are Monday–Friday 09:00–18:00 and Saturday 10:00–15:00 (Sunday closed). Online and WhatsApp order requests can be placed at any time. The original FAQ identifies WhatsApp as the preferred use of this number.

We do not have a walk-in customer support office. All enquiries and orders are handled online or through WhatsApp.